10 TECHNOLOGIES SMEs CAN'T DO WITHOUT1. CUSTOMER RELATIONSHIP MANAGEMENT
Tools that companies use to interact with customers which includes employee training & special purpose CRM software.
2. KNOWLEDGE MANAGEMENT
Tools for managing knowledge in organisations for supporting creation, capture, storage & dissemination of information to enable employees to have ready access to the organisation's documented base of facts, sources of information & solutions.
3. ENTERPRISE RESOURCE PLANNING
Systems which are intended to manage all the information & functions of a business or company from shared data stores.
4. ONLINE COLLABORATION TOOL
These include ZOHO docs, Google Docs etc & help with complicated tasks involving multiple people, deadlines & activities.
5. INFORMATION SECURITY
Tools which help to secure the data protecting information & information systems from unauthorised access, use, disclosure, disruption, modification or destruction.
6. SOCIAL NETWORKING SITES
Excellent low cost marketing tools which help you reach your customers like Twitter, LinkedIn.
7. PAYROLL MANAGEMENT TOOLs
To handle the complicated payroll systems & create an effective compensation system.
8. SEARCH ENGINE OPTIMISATION TOOLs
Techniques which help in improving the volume or quality of traffic to a web site from search engines via natural or unpaid search results.
9. ONLINE CONFERENCING & COMMUNICTION
Uses internet as conference venue which means that participants can access the conference from anywhere in the world & can do this at any time, using standard browser software.
10. SAAS/PAAS
A pay per use model where companies may host the application on their own web servers or download the application to the consumer device, disabling it after use or after the on-demand-contract expires which makes it highly cost effective.
part 3 BLOG: 4504 